The Benefits

Benefits to you

ATG services cover all of the back end processing requirements, so working with us will bring a really positive change to how you do business. We take away the burden of the back-end processing tasks that now take up so much of your time and money. We offer this service at a cheaper rate than its costing you at present, this is a real win win. So let us rid you of the burden of the back end processing and help you move forward.

Continual customer contact and relationship building are the key. This improves customer payment frequency, improves retention and lowers attrition.  A sharper focus improves performance, and that's what you'll get by working with us. We are always looking at ways to improve our service, giving you the peace of mind that your customers are in safe hands. So you will be free to devote most of your attention to generating more new customers.  which means you and your staff will have more time to do it better. People with debt problems are in trouble, so having your full attention means a lot. It makes a big difference in how positively they respond.

We focus on what we are good at –taking care of your customers and since this only job, we do it well  and your customers will feel in safe hands. When your customers call us they'll speak to a real person (who answers with your company's name) usually within two rings. We have strict processes in place to ensure that quires are dealt with immediately. Our operators are experienced , polite and courteous, and they make clients feel at ease, dispelling any worries that the customer has and emphasising the benefits of the plan to the customer. We accept payments by a number of methods making it as easy as possible for the customer to pay. All this is designed to maximise customer retention.  If a customer should fall behind we encourage them to maintain their payments, infact we are often the first to know if a customer is experiencing difficulties in paying, such is the relationship we build with our clients.

ATG pay creditors every day by BACS, this improves creditor relations and reduces the time taken for creditors to stop pestering the customer. We work with you to establish your preferred remuneration model i.e. first payment as a setup fee. Also setting the minimum and maximum monthly fees you wish your customers to be paying. We have developed a good working relationship over the last seven years with all creditors and your customers will benefit from this.

Benefits to your customers

When your customers join your plan, they're trusting you to work faithfully on their behalf, and efficient processing is a big part of that. ATG’s processes - both with simple debt management functions  and in dealing with problems - are designed to keep clients feeling good about their decision. As a result, they tend to stay with the plan longer and be in control of their debt sooner.

Added Value

We can, at your request, cross sell other products to your customers, these products are all targeted at saving your customers money and earning a small commission for you.

We accept most forms of payment that makes the customers life easier. And once those payments are cleared into our client account we disburse to the customers creditors within five working days. One concern of customers is how quickly their money will be sent to their creditors.  Unacceptable delays in payments can shake a client's confidence. ATG payment procedure is structured to keep that from happening.

Occasional problems can always arise for almost any debt management customer. We believe in dealing with problems immediately, keeping the customer fully updated. ATG goes out of its way to make customers feel appreciated, understood and well taken care of. At ATG customers have their own member of customer service, we encourage first name terms and building a friendly, professional relationship. So much so that we can solve almost any problem quickly for the customer and that’s what they want.